70 Years of the NHS NHS Kingston

New weekend walk in primary care service opens in Kingston

New weekend walk in primary care service opens in Kingston
28 September 2016


From Saturday 1 October patients with urgent conditions will be able to walk in without an appointment to be seen and treated by a GP or nurse at the weekend. The new Primary Care Access Walk in Service at Surbiton Health Centre replaces the urgent care GP appointment service at Gosbury Hill GP led health centre which closes on 30 September 2016.

Dr Naz Jivani, Chair of Kingston Clinical Commissioning Group (CCG) said: “We are delighted to be opening this new walk in primary care service in Kingston. This is wonderful news for patients and will mean that should patients need urgent medical treatment from a GP at the weekend they have an alternate and convenient place to go. The opening of the Primary Care Walk in Service is part of the CCG’s wider strategy to deliver 8.00am to 8.00pm, seven days a week primary care services across Kingston. It demonstrates our clear commitment to commissioning improved healthcare for local people.”

The service is open to all patients, whether registered with a GP or not. Patients with urgent conditions will be able to walk in and wait or, if they prefer, make a same day appointment to be seen and treated. Patients may also be referred via the NHS111 service.

The initial opening times are:

  • 8.00am to 2.00pm on Saturdays and Sundays
  • Last walk in accepted 30 minutes before close
  • Booked appointments will be between 10.00am to 2.00pm for with the phone line open from 8.00am

We expect the service to increase its operation to 8.00am to 8.00pm in November 2016. This phased approach will allow the new service to become established and ensure that patients receive a high quality user experience.

For queries or to make an appointment patients can call 020 3841 9942.

Kingston Clinical Commissioning Group’s Governing Body agreed to pilot the service for six months, with a view to reviewing and improving the service to ensure that it effectively meets the need of patients now and into the future.

The Primary Care Walk-in Service will be able to see and treat minor illnesses and injuries that would normally be seen at a GP practice. This includes:

  • Minor illness such as headaches, dizziness, high temperatures and severe ‘flu-like’ symptoms and hayfever.
  • Minor cuts, bruises, burns and scalds
  • Strains and sprains
  • Minor infections including ear, nose and throat
  • Abdominal pain
  • Dermatology and skin complaints
  • Urgent prescription medicines

It excludes:

  • Conditions that warrant immediate direction to A&E such as chest pain and severe shortness of breath
  • Any pregnancy related issue
  • Exacerbations of long term conditions
  • Dental emergencies
  • Mental health emergencies
  • Follow up appointments

For emergency and life threatening symptoms patients should continue to call 999 or go to A&E.

Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

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