NHS Kingston

What's important

Local residents asked to give their views on GP and pharmacy services

Our goal in Kingston is to provide high quality GP and pharmacy services for all. Our measure of success will be satisfied patients, and staff who feel positive about what they are doing.

As pressure increases on local health services it’s important that people using these services know what they can expect as well as having a shared understanding of what local GP practices and pharmacies can expect from people using their services.


Quality pledges

We have launched a project to gather the views of local people to inform a set of quality pledges for GP practices and pharmacies across Kingston and Richmond.  We are also asking staff at GP practices and pharmacies to participate by adding their views too.  

In developing these pledges with local people and staff, we aim to find out what matters most to them when patients need to visit a pharmacy or see their GP.  At the same time we will also develop a set of responsibilities for patients and carers – asking people what they think these should be.

By April 2018, we would like to have a set of achievable service pledges and patient responsibilities shared by staff working in GP practices and pharmacies and local people who use the services.

To make sure we get these right we want to talk to as many people as possible. We will be going out into the community having conversations with groups of patients, carers and staff working in these areas.


How to get involved

There are a number of ways to tell us what is important for you.


Complete the online survey, which will be open until Friday 19 January 2018. Click to complete


If you are responsible for running a community group or local event between now and January 2018, and if your community might be interested in having their say in this important work, let us know and we will bring our project out to you.

We will be making comments cards available in GP practices, pharmacies, health centres, libraries and sports centres across the borough, and at a range of local events to inform this work.


To invite us to your event or for more information: kingstonccg.communications@swlondon.nhs.uk 


We look forward to hearing from you.

Kingston Clinical Commissioning Group, Guildhall, Kingston, KT1 1EU
Tel: 020 8339 8000
Email: kingstonccg.communications@swlondon.nhs.uk

NHS 111 NHS Choices