NHS Kingston

NHS 111

111 is the new free, easy to remember number to call when you need medical help fast no matter where you are or what time it is.

About NHS 111

People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation. You should call 111 if:

  • it’s not a 999 emergency
  • you think you need to go to A&E or another NHS urgent care service
  • you don’t think it can wait for an appointment with your GP, or
  • you don’t know who to call for medical help

 The service ensures that patients are directed to the right service as quickly as possible, and aims to:

  • Improve the public’s access to urgent healthcare services
  • Increase the efficiency of the NHS
  • Replace NHS Direct with a service more fit for purpose 
  • Reduce pressure on the ambulance service / A&E departments

For less urgent health needs, you should still contact your GP or dentist in the usual way. For immediate, life-threatening emergencies, patients should dial 999.


Have your say

Members of the public wishing to leave feedback about their experience of NHS 111 can do so via www.patientopinion.co.uk.

To make a complaint about the NHS 111 service visit, Care UK or call 111.

We welcome feedback from health and social care professionals to help us to learn and continually improve the NHS 111 service.  Please use the professional feedback form to record any feedback you wish to provide us.


Further information

To find out more go to the dedicated NHS 111 webpage on NHS Choices.

Kingston Clinical Commissioning Group, Guildhall, Kingston, KT1 1EU
Tel: 020 8339 8000 or email NHS 111 NHS Choices