70 Years of the NHS NHS Kingston

NHS 70 Stars

 

The NHS turns 70 on 5 July 2018.

One of the ways we, in partnership with the South West London Health and Care Partnership, are marking this milestone is that we have launched ‘70 stars of health and care’.  We are profiling 70 people – one person a day - who works in health and care in south west London, including GP practices, pharmacies and trusts, public health teams, and voluntary and charitable organisations to celebrate everyone who is crucial to improving the way we work as an integrated health and care system.  Do take a look at the Kingston stars, you may see someone you know.

For ideas on how you can say thank you to the NHS, click here.

 

Grahame Snelling, Chair, Healthwatch Kingston

As Head of Prevention and Integration at the Royal Borough of Kingston upon Thames, from 2009 until 2013, I worked closely with NHS colleagues to complete the development of the Integrated Service for Disabled Children based at Moor Lane. From 2011 onwards, I again worked with CCG colleagues to establish joint children's health commissioning arrangements. I have been Chair of Kingston Healthwatch since August 2013 and will step down from that role on 31 August 2018.

Over the last five years, Kingston Healthwatch has established itself as an effective local health and social care consumer champion. This means that we have participated in key commissioning, planning and scrutiny groups - acting as a critical and evidence based friend, to influence and shape local provision wherever possible. Sometimes it's the patient experience that makes all the difference in achieving a positive heath outcome, and our role has been to ensure that the patient, service user or carer voice is strongly heard, especially when change is ahead.      

There is a good spirit of working in partnership and being innovative which means that there is a genuine commitment across the landscape to putting patients first.  The feedback we get from our surveys suggests that local people highly rate the care they receive although there is always scope for improvement - often in areas outside of clinical practice that can make a difference to emotional wellbeing.       

My proudest moment was establishing the integrated disabled children's services, which demonstrated for me the importance of joined up thinking and multi-disciplinary working. It was not always an easy ride, and the benefits took time to accrue, but I felt proud of what was achieved.

 

Jane Chapman, Speech and Language Therapist, Joint Lead for Children’s Services, Your Healthcare CiC

I have worked in the NHS for 37 years across four different community services, including Tower Hamlets and Wandsworth. I’ve been in Kingston since 1990.  

I currently lead (with Carmel Brady) the Children’s Speech and Language Therapy Service in Kingston, through Your Healthcare CIC.

Your Healthcare is a social enterprise and therefore a not-for-profit organisation. This has given us the freedom to invest in services according to where the needs are at any given time. We have been supported in this with a strong working relationship with our CCG commissioner, who was proactive in encouraging us to redesign our service in the last few years.

Our independently led team approach means that all team members share a core set of values which puts the children and families at the centre of what we do. Whilst we are responsible and accountable for how public money is spent, we are not constrained by systems, rather, we design the processes to best meet the needs of our population. We have a very good working relationship with our partners in education and social care through Achieving for Children and we respect and value each other’s skills.

My clinical role on the autism diagnostic team is an aspect of my job I love. I’m with parents when they are being told life changing news about their child. I am proud of the fact that I’m part of a multi-disciplinary team that shares the diagnosis in a way that celebrates the child’s strengths as well as their needs and is aware of all the support that is available across the borough, which helps parents feel supported.

 

Lalit Tanna - Pharmacist, Laurel Pharmacy, Kingston upon Thames

I qualified as a pharmacist in 1979 and first worked in St Thomas’ Hospital London, then at Upjohn Pharmaceutical Industry before setting up a community pharmacy in Kingston upon Thames, Surrey.

I strongly believe community pharmacists and pharmacy teams can deliver services outside of the pharmacy setting, as an outreach team to enhance the health and wellbeing of the public at a larger scale. For example, I have conducted workshops for patients with long term conditions in conjunction with Kingston CCG’s Expert Patient Programme. The programme is for patients living with one or more long-term health conditions and my workshop covered getting the right medicines and social care issues.

My health champions and I have also provided blood pressure monitoring services and health checks during self-care week in Kingston town centre and at Kingston Carnival, and we publish monthly healthy living newsletters on topics such as summer and sunburn, dental health and healthy eating.    

I have worked very closely with Kingston public health commissioners to establish a healthy living pharmacy (HLP) concept in Kingston.

It always gives me great pleasure when a service provided by community pharmacy exceeds the expectations of the commissioners, such an example includes the number of health checks provided and the number of referrals made to the GP. The feedback from the service users, GPs and other healthcare professionals is very encouraging.

Laurel Pharmacy was awarded Healthy Living Pharmacy Level 2 which was and still is a very proud moment for myself and the pharmacy. The award ceremony was organised by Kingston Public Health and Kingston Voluntary Action at the Kingston Hilton hotel. It was to my delight that I was able to witness my health champions collecting HLP level 2 awards.

 

Carmel Brady, Speech and Language Therapist, Joint Lead for Children’s Services, Your Healthcare Community Investment Company (CIC)

I have worked in healthcare for 24 years. Twenty of these have been with the NHS, the other four have been across the health service in Ireland and the education sector in New Zealand. I also spent a year in China, supporting the set-up of community health services for the elderly.

I currently lead (with my colleague, Jane Chapman) the children’s speech and language therapy service in Kingston, through Your Healthcare CIC. As a service we ensure that children and young people experience meaningful communication and safe swallowing to allow them to participate in their everyday life. We also work very closely with parents, educators, and any other significant person in a child/young person’s life to provide them with the knowledge, skills and support they need to maximise communication, safe swallowing and community participation.

Our service ensures that the right children are seen for the right reason, at the right time to ensure equity and good use of resource. We also play a major role in educational placement for children who need something extra and different to allow for the best possible learning experience and achievement for our local young population. 

What I like most about working in health and care in south west London is the commitment, enthusiasm and ‘can do’ attitude of everyone to make a difference in people’s lives, whilst being mindful of public money and how best and practical to deliver services. Also, there is an energy and willingness to move with the times, especially in times of transformation and austerity.  I am also very excited to be part of a social enterprise, which is a new and exciting way to deliver for our community – I love it all!

In a way being identified as a star, as part of the NHS 70 celebration is a very proud moment for me – I like to do things well without shouting about it or having glory but it is very moving to learn that my contribution to the world of speech and language therapy, and therefore children’s communication, is considered with importance locally.

I do and will always treasure compliments and comments from families and partners we work with on how I and we as a service impact on making lives better for people.  I recall a session when a mum was drawn to tears of joy as I facilitated her child to say her first ever word, which happened to be “frog” - we were playing with “Frog in a Box”, so there was a link!

 

Peter Warburton – Lead Nurse Safeguarding Adults

I am a dual registered (learning disability and mental health) nurse and have worked in the NHS for 34 years. I started my first nurse training in 1984 for people with a learning disability, in what was Croydon Area Health Authority.

Since then I have had quite a few different jobs, mostly working in the community and more recently in the CCG. Most of my work has been around supporting people with a learning disability and people with mental health problems.

Currently, I am working in the area of adult safeguarding. One of the ways my colleagues and I are working to improve care for people in South West London is by going out to meet people in the community to inform them about the meaning of adult safeguarding.

We have been meeting with different community groups and giving informal presentations on how people can keep themselves and others safe from abuse, and how to get support if they think they are being abused. We have been focusing on older people but we want all ages and groups to know about safeguarding.

The thing I like most about working within healthcare in south west London is direct interaction with the people we support, and with colleagues in all organisations. I love meeting people and listening to their stories, making things safer for people who use our health services and re-evaluating the ways in which we work.

One of the most memorable things in my career, and there have been quite a few, was watching a play put on by the Baked Bean Theatre company where many of the cast in the play were people who I had worked with and supported over the years. They wrote the plays themselves and starred in them, and I must say they were all fantastic - I think it did wonders for their self-esteem and breaking down stigmas and stereotypes. I felt very proud of all of those people.

 

Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

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