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Information that has been held previously by NHS Croydon Clinical Commissioning Group (CCG), NHS Kingston CCG, NHS Merton CCG, NHS Richmond CCG, NHS Sutton CCG and NHS Wandsworth CCG is transferring to the new CCG, NHS South West London CCG on 1st April 2020. The new CCG will become the new controller for the data held by the superseded organisations. For further information about how NHS SWL CCG processes personal data, please refer to the organisation’s privacy notices. If you have any further questions about the use of data by NHS SWL CCG, please contact:
NHS Kingston

Have your say

Kingston post its

Our approach to engagement

Local people, patients and carers are at the centre of our plans to improve health care in Kingston. To ensure that this happens there are several ways that local people can get involved in our work and wider health and care services.

We have programme of community outreach – going in to local grassroots communities and speaking to people we don’t normally hear from. This work is delivered with local Healthwatch organisations.

We may need to do specific pieces of work to shape local services – and we tailor our approach to the needs of each project. For example, we may run a focus group or hold one to one interviews with people affected by a condition or service. 

We use Public Health population needs information, service data from providers, and the findings from equality impact assessments to  identify who may be affected by the project and therefore who we need to involve.  Our engagement plans are regularly reviewed to ensure we are involving the right people

Our approach to engagement provides more information on the different methods we use to make sure that the patient voice is at the centre of our work, how we work with our colleagues in health and care to do this and how we engage with local people in a way that works for them.

Ways to get involved and have your say

View our latest patient and public engagement review which provides an overview of our patient and public engagement activities for 2017/18 and our progress against our PPE forward plan 2019/20.

If you find information on our website hard to find or difficult to understand, please get in touch with us so that we can hear your feedback. We are always happy to provide written information in different formats.


The video below is a good starting point for trying to understand how the NHS works.

How does the NHS work in England? An alternative guide.


You can find out more about how we support people to be involved with us on our engagement training and support page


Patient and public voice in governance 

When we make decisions, we want a range of views to be included. This includes having “lay members” on our governing body and sub-committees. Lay members are members of the public who act as an advocate for public interests.

“Engaging and involving the public and service users in the design and delivery of local health and care services is fundamental to ensuring we have the right services, and that people know where to go and how to use services as effectively as possible.” Jim Smyllie, our lay member for Patient and Public Engagement

Healthwatch Kingston is a member of our governing body, primary care commissioning committee and other committees.

Across south west London, the patient and public engagement steering group makes sure there is effective lay involvement and public engagement across the South West London Health and Care Partnership.

How we use your feedback

Our latest patient and public engagement review and you said we did page show us how we use your feedback to shape services and inform our work.

If you’d like to influence local health services, why not get in touch with us to find out more?

Contact us at or call 020 3941 9917. 

Get in touch on twitter @kingstonccg




Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900

NHS 111 NHS Choices