70 Years of the NHS NHS Kingston

Advice and complaints


If you need advice or have feedback on hospital, community or mental health services, you can contact a CCG customer care officer who will listen to any concerns, help sort out problems and provide information. All enquiries are completely confidential.

You can download a customer care leaflet and our complaints policy from the right hand side of this page.

You will also find useful information, patient leaflets and publications on the publications page.

Contact our customer care team by using the customer care feedback form or contact the customer care officer directly.

Primary care complaints

Comments, compliments and complaints regarding a GP, dentist, pharmacy or optician should be sent to the practice manager or to the NHS Commissioning Board (NHS England).

Complaints about hospital, community or mental health services

If you have any comment, compliment or complaint about any other local health services (e.g. hospital, community and mental health services) please contact the provider direct or the CCG customer care team:

Independent complaints advocacy

Independent support with complaints can be sought from PohWER London Independent Health Complaints Advocacy Service (IHCAS) using the contact details below.

Anyone can ask for advocacy support with an NHS complaint by contacting POhWER London IHCAS, as follows:

Helpline:                   0203 553 5960

Email:                       LondonIHCAS@pohwer.net

Website:                   www.pohwer.net

Postal Address:      


PO Box 14043


B6 9BL

Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

NHS 111 NHS Choices