70 Years of the NHS NHS Kingston

Patient & Public Engagement Annual Report

Each year, Kingston Clinical Commissioning Group (CCG) engages with hundreds of local people on a range of topics and in a variety of ways to make sure we hear and act upon the views of local people.

You can find out more about what we did in the last year by reading our engagement review which shows you some of the work we have undertaken in the last year.

How do we engage?

We engage with local people in a variety of ways including:

  • Surveys - online and face to face
  • Focus groups and workshops
  • Attending local community events and community meetings
  • Holding and attending events with our partners including Kingston Council and the voluntary sector
  • Holding public drop in sessions
  • Primary Care Forum and Patient Participation Groups
  • Our website and social media
  • Local press and media

What have we engaged on?

As well as the ongoing feedback we have received, we specifically engaged on a range of topics including quality in primary care and choosing wisely. We also held health days for refugees and people recovering from substance mis-use. We engaged on how best to support people's mental health, on developing the children and young people's plan and on how people experience cancer services in Kingston.

Plans for the coming year: a local health and care plan

We are working closely with our colleagues in Richmond and our engagement services have shared best practice across both CCGs.

We also work closely with our partners in health, care and the voluntary sector as well as local people across Kingston and Richmond to develop borough based health and care plans following the publication of the South West London Health and Care Partnership: One Year On discussion document in November 2017.

The local health and care plan will outline the vision for health and care to address the developing health and care needs of the local population based around what it means to start well, live well, age well in Kingston. There has already been significant engagement with local people over the last few years and we will build on this insight to inform the plan. As the plan develops, we will continue to engage with our partners and local people to make sure it reflects the key priorities for health and care for people in Kingston.

Outreach and grassroots engagement

We have strong relationships with voluntary groups in the borough and regularly meet with groups to talk about their experiences of healthcare in Kingston. As part of the South West London Health and Care Partnership, we have been involved in the Grassroots Engagement Programme since 2016. Supported by Healthwatch, the programme provides funding to local organisations that work with people who face specific barriers to accessing health care. 


Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

NHS 111 NHS Choices