70 Years of the NHS NHS Kingston

Patient & Public Engagement Annual Report

During 2015/16 Kingston Clinical Commissioning Group (CCG) engaged with hundreds of local people on a range of topics and in a variety of ways. This included our ongoing engagement work such as through the Primary Care Forum, with the voluntary sector and partners to ensure we hear and act upon the views of local people.


Our Duty to Involve Annual Report, available in the downloads, sets out the engagement activities we have undertaken during the year in further detail.


What have we engaged on?

As well as the ongoing feedback we have received, we specifically engaged on a range of topics including the Primary Care Strategy, Gosbury Hill GP led centre, and Kingston Coordinated Care.


How do we engage?

We engage with local people in a variety of ways including:

  • Surveys – online and face to face
  • Focus groups and workshops
  • Attending local community events and community meetings
  • Holding and attending events with our partners including Kingston Council and the voluntary sector
  • Holding public drop in sessions
  • Primary Care Forum, Patient Participation Groups
  • Our website and social media
  • Local press and media


Main engagement activities


Developing the Primary Care Strategy

A series of bespoke public engagement events were held to hear the views of local people to help shape the new five year strategy for primary care in Kingston. At the workshops people identified some common themes that have fed directly into the development of the strategy.  One of the main themes was better communication and so the Primary Care Forum was established.  Through these meetings local people can directly influence primary care commissioning, for example after a challenge from Kingston Diabetes UK, the CCG has changed the steps being taken to support practices completing the National Diabetes Audit. 

You can read the Primary Care Strategy here


Gosbury Hill GP health led centre consultation

Local people were consulted on proposals to relocate urgent care services at Gosbury Hill health centre to Surbiton Health Centre and to reconfigure the GP appointment service as a Walk in Centre operating 36 hours a week covering peak demands.

Feedback from the consultation showed that local people supported the relocation of the service providing urgent GP appointments to Surbiton Health Centre, and also supported the closure of the small practice list.


Kingston Coordinated Care (KCC)

Our flagship programme for the integration of health and social care, KCC is based on the findings from our Voice of the Customer project. This was an in depth engagement project that sought to seek a better understanding and insight into people’s experiences of using health and social care services, focusing on how they could be improved in the future, and how people could be best supported to stay healthy, independent and resilient.  Over 80 customers and over 100 health and social care front line staff engaged with us through 30 workshops, alongside visiting groups such as people with dementia and those who are housebound.


Neighbourhood Conversations

In partnership with Kingston Council, CCG staff facilitated discussion about local health provision at Neighbourhood Conversations in Surbiton and New Malden. The events were well attended and the feedback used to develop the Council’s Neighbourhood Community Plans and to health commissioners and providers to address the priorities identified. 


Grassroots engagement

As part of the development of the South West London Sustainability and Transformation Plan we have supported the Grassroots Engagement Programme. Supported by Healthwatch, the programme provided funding to local grassroots organisations to help extend their reach into seldom heard communities.  Eighty-eight sessions were attended in total (15 were held in Kingston), reaching over 5000 individuals across south west London and had in depth conversations with over 1600 people.  The evaluation report is available here


What will we be engaging with local people on during 2016/17?

We will be focusing on working closely with our partners to deliver engagement activities including:


  • Mental Health Strategy – which is now available here
  • All Age Learning Disability Service
  • Continuing the Grassroots Engagement Programme


The Duty to Involve annual report for 2016/17 will be published in the autumn and will include details of our engagement activity and its impact.

Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

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