70 Years of the NHS NHS Kingston

You said, We did

 Proposals for changes to St George’s Mental Health Trust facilities were put forward for consultation in December 2014

You said:

  • Significant public support for building two new centres of excellence at the Springfield and Tolworth sites
  • Concern expressed about the level of proposed provision and clinical expertise within community mental health services
  • Preference for adult deaf services to remain at Springfield instead of being relocated to Tolworth, as originally proposed
  • Concerns were also expressed about the number of available inpatient beds, in light of future increased demand

We did:

  • Keeping adult deaf services on the Springfield site
  • Location of future mental health inpatient services at Springfield and at Tolworth
  • Provision of robust community mental health services to support people close to home through Home Treatment Teams
  • Flexibility to increase the number of inpatient beds within the overall development at Tolworth hospital to reflect demand

Improving ophthalmology (eye) services in Kingston (April 2015)

You said:

  • Patients want improved access and signage for visually impaired people
  • The appointment system is too complicated 

We did:

  • Kingston hospital is looking at improving patient access by installing directional lines from Norbiton station and bus stops outside the hospital
  • Administration issues at Kingston hospital are listed as a priority in the Trust’s Quality Accounts, with an action plan approved

Empowering people with long term health conditions (LTC)

You said:

  • You need education to understand and have confidence to manage your own LTC
  • You want to talk to one another and share experiences with those managing similar conditions, through activities such as networking and peer support

We did:

  • Run the Expert Patient Programme (EPP). 10 EPPs have run across Kingston in 14/15 offering support to around 100 people
  • Many patients are now involved in voluntary work and community projects, and enjoying a better quality of life and more control of their condition



Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

NHS 111 NHS Choices