From 1 April 2020, this website will not be updated.
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Information that has been held previously by NHS Croydon Clinical Commissioning Group (CCG), NHS Kingston CCG, NHS Merton CCG, NHS Richmond CCG, NHS Sutton CCG and NHS Wandsworth CCG is transferring to the new CCG, NHS South West London CCG on 1st April 2020. The new CCG will become the new controller for the data held by the superseded organisations. For further information about how NHS SWL CCG processes personal data, please refer to the organisation’s privacy notices. If you have any further questions about the use of data by NHS SWL CCG, please contact:
NHS Kingston

SWL Make A Difference

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We want to make sure we are commissioning the best possible services for patients, and that any quality concerns can be raised and addressed. 

If you are a member of the public, please click here to send us your feedback about services.

The Make a Difference form is for GPs, nurses and any other healthcare professionals to flag any quality concerns about services commissioned by Kingston CCG. This can include primary or secondary care service providers.

The Make a Difference button should not be used for serious incidents, complaints or issues needing urgent resolution, and should not replace the day to day regular communication between healthcare professionals. 

Do not include any patient information on this form.​

Please note that the text in the comment box goes directly to the CCG/Service Provider for action.


Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900

NHS 111 NHS Choices