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NHS Kingston

Minor eye problems



Please note that during the COVID-19 outbreak, consultations will be undertaken by video or telephone in the first instance. If you have a recent problem with your eyes - such as sore eyes, red eyes or visual disturbance - and you are registered with a GP practice in the London Borough of Richmond or Kingston, please PHONE one of the local Opticians listed below, for an initial assessment and appointment.

About the minor eye conditions service

The minor eye conditions service is a free NHS service available from a number of local opticians. 

Minor eye conditions that can be seen under the service include:

  • Red eye or eyelids
  • Dry eye, or gritty and uncomfortable eyes
  • Irritation and inflammation of the eye
  • Significant recent sticky discharge from the eye or watery eye
  • Recently occurring flashes or floaters
  • In-growing eyelashes
  • Recent and sudden loss of vision
  • Foreign body in the eye

Note, this service is not for sight tests. 

If you have a major eye condition that is being regularly monitored by your optometrist or hospital eye service, this will not be covered by this service, for example: cataracts, diabetic retinopathy or glaucoma. 


Who is this service for?

If you are registered with a GP in Kingston or Richmond boroughs you can use this free service.  It is for adults and children aged 5 years and over.  Children under 16 years must be accompanied at their appointment by an adult.


Where is the service located?

The service is provided by registered optometry practices (opticians) and a list of participating opticians can be found on this page.  This list will be added to over the coming months so do check for your nearest location each time you need to make an appointment. 


How do I access the service?

An appointment will normally be required to access the service.  Appointments are available during normal working hours and some opticians offer appointments at weekends.  Not all opticians will have an optometrist available every day, but if they don’t, they will be able to find you an alternative appointment nearby. 


How do I book an appointment? 

To make an appointment, you can directly call one of the opticians listed below.  You will be asked some questions about your symptoms in order to assess how quickly you need to be seen by the service, which will be within 24 hours in urgent cases and within a couple of days for routine appointments. 

Please take your glasses and a list of your current medication with you to the appointment.  The optometrist may put drops in your eyes to enlarge your pupils in order to get a better view inside your eyes.  You should not drive until the effects of these drops have worn off, which may take a few hours. 

If your condition is more serious, the optometrist will book you an urgent appointment at a hospital eye clinic.  If you need a routine appointment with a hospital, the optometrist will organise this for you. 

You may also be advised to make an appointment with your GP if your eye condition is in relation to your general health. 


Participating opticians

Focalpoint Opticians

70 Church Road, Barnes, SW13 0DQ

020 8748 1666

Horrocks & Boyd

39 Fife Road, Kingston, KT1 1SF

020 8546 2481


Specsavers Opticians

  • Hampton

Hampton St Clares Sainsbury’s, 303 Uxbridge Road, Hampton Hill, TW12 1AW

020 8941 0852

  • Kingston

56-58 Clarence Street, Kingston, KT1 1NP

020 8974 6677

  • New Malden

72 High Street, New Malden, KT3 4ET

020 8336 7620

  • Putney

133 Putney High St, Putney, SW15 1SU

020 8788 7600

  • Richmond

3 Quadrant House, Richmond, TW9 1DJ

020 8439 9330

  • Surbiton

2 Surbiton Parade, Surbiton KT6 4RB  

020 8339 8900

  • Twickenham

16-18 London Road, Twickenham, TW1 3RR

020 8831 7520


Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900

NHS 111 NHS Choices