70 Years of the NHS NHS Kingston

NHS 70 Stars


The NHS turns 70 on 5 July 2018.

One of the ways we, in partnership with the South West London Health and Care Partnership, are marking this milestone is that we have launched ‘70 stars of health and care’.  We are profiling 70 people – one person a day - who works in health and care in south west London, including GP practices, pharmacies and trusts, public health teams, and voluntary and charitable organisations to celebrate everyone who is crucial to improving the way we work as an integrated health and care system.  Do take a look at the Kingston stars, you may see someone you know.

For ideas on how you can say thank you to the NHS, click here.


Grahame Snelling, Chair, Healthwatch Kingston

As Head of Prevention and Integration at the Royal Borough of Kingston upon Thames, from 2009 until 2013, I worked closely with NHS colleagues to complete the development of the Integrated Service for Disabled Children based at Moor Lane. From 2011 onwards, I again worked with CCG colleagues to establish joint children's health commissioning arrangements. I have been Chair of Kingston Healthwatch since August 2013 and will step down from that role on 31 August 2018.

Over the last five years, Kingston Healthwatch has established itself as an effective local health and social care consumer champion. This means that we have participated in key commissioning, planning and scrutiny groups - acting as a critical and evidence based friend, to influence and shape local provision wherever possible. Sometimes it's the patient experience that makes all the difference in achieving a positive heath outcome, and our role has been to ensure that the patient, service user or carer voice is strongly heard, especially when change is ahead.      

There is a good spirit of working in partnership and being innovative which means that there is a genuine commitment across the landscape to putting patients first.  The feedback we get from our surveys suggests that local people highly rate the care they receive although there is always scope for improvement - often in areas outside of clinical practice that can make a difference to emotional wellbeing.       

My proudest moment was establishing the integrated disabled children's services, which demonstrated for me the importance of joined up thinking and multi-disciplinary working. It was not always an easy ride, and the benefits took time to accrue, but I felt proud of what was achieved.


Jane Chapman, Speech and Language Therapist, Joint Lead for Children’s Services, Your Healthcare CiC

I have worked in the NHS for 37 years across four different community services, including Tower Hamlets and Wandsworth. I’ve been in Kingston since 1990.  

I currently lead (with Carmel Brady) the Children’s Speech and Language Therapy Service in Kingston, through Your Healthcare CIC.

Your Healthcare is a social enterprise and therefore a not-for-profit organisation. This has given us the freedom to invest in services according to where the needs are at any given time. We have been supported in this with a strong working relationship with our CCG commissioner, who was proactive in encouraging us to redesign our service in the last few years.

Our independently led team approach means that all team members share a core set of values which puts the children and families at the centre of what we do. Whilst we are responsible and accountable for how public money is spent, we are not constrained by systems, rather, we design the processes to best meet the needs of our population. We have a very good working relationship with our partners in education and social care through Achieving for Children and we respect and value each other’s skills.

My clinical role on the autism diagnostic team is an aspect of my job I love. I’m with parents when they are being told life changing news about their child. I am proud of the fact that I’m part of a multi-disciplinary team that shares the diagnosis in a way that celebrates the child’s strengths as well as their needs and is aware of all the support that is available across the borough, which helps parents feel supported.


Lalit Tanna - Pharmacist, Laurel Pharmacy, Kingston upon Thames

I qualified as a pharmacist in 1979 and first worked in St Thomas’ Hospital London, then at Upjohn Pharmaceutical Industry before setting up a community pharmacy in Kingston upon Thames, Surrey.

I strongly believe community pharmacists and pharmacy teams can deliver services outside of the pharmacy setting, as an outreach team to enhance the health and wellbeing of the public at a larger scale. For example, I have conducted workshops for patients with long term conditions in conjunction with Kingston CCG’s Expert Patient Programme. The programme is for patients living with one or more long-term health conditions and my workshop covered getting the right medicines and social care issues.

My health champions and I have also provided blood pressure monitoring services and health checks during self-care week in Kingston town centre and at Kingston Carnival, and we publish monthly healthy living newsletters on topics such as summer and sunburn, dental health and healthy eating.    

I have worked very closely with Kingston public health commissioners to establish a healthy living pharmacy (HLP) concept in Kingston.

It always gives me great pleasure when a service provided by community pharmacy exceeds the expectations of the commissioners, such an example includes the number of health checks provided and the number of referrals made to the GP. The feedback from the service users, GPs and other healthcare professionals is very encouraging.

Laurel Pharmacy was awarded Healthy Living Pharmacy Level 2 which was and still is a very proud moment for myself and the pharmacy. The award ceremony was organised by Kingston Public Health and Kingston Voluntary Action at the Kingston Hilton hotel. It was to my delight that I was able to witness my health champions collecting HLP level 2 awards.


Carmel Brady, Speech and Language Therapist, Joint Lead for Children’s Services, Your Healthcare Community Investment Company (CIC)

I have worked in healthcare for 24 years. Twenty of these have been with the NHS, the other four have been across the health service in Ireland and the education sector in New Zealand. I also spent a year in China, supporting the set-up of community health services for the elderly.

I currently lead (with my colleague, Jane Chapman) the children’s speech and language therapy service in Kingston, through Your Healthcare CIC. As a service we ensure that children and young people experience meaningful communication and safe swallowing to allow them to participate in their everyday life. We also work very closely with parents, educators, and any other significant person in a child/young person’s life to provide them with the knowledge, skills and support they need to maximise communication, safe swallowing and community participation.

Our service ensures that the right children are seen for the right reason, at the right time to ensure equity and good use of resource. We also play a major role in educational placement for children who need something extra and different to allow for the best possible learning experience and achievement for our local young population. 

What I like most about working in health and care in south west London is the commitment, enthusiasm and ‘can do’ attitude of everyone to make a difference in people’s lives, whilst being mindful of public money and how best and practical to deliver services. Also, there is an energy and willingness to move with the times, especially in times of transformation and austerity.  I am also very excited to be part of a social enterprise, which is a new and exciting way to deliver for our community – I love it all!

In a way being identified as a star, as part of the NHS 70 celebration is a very proud moment for me – I like to do things well without shouting about it or having glory but it is very moving to learn that my contribution to the world of speech and language therapy, and therefore children’s communication, is considered with importance locally.

I do and will always treasure compliments and comments from families and partners we work with on how I and we as a service impact on making lives better for people.  I recall a session when a mum was drawn to tears of joy as I facilitated her child to say her first ever word, which happened to be “frog” - we were playing with “Frog in a Box”, so there was a link!


Peter Warburton – Lead Nurse Safeguarding Adults

I am a dual registered (learning disability and mental health) nurse and have worked in the NHS for 34 years. I started my first nurse training in 1984 for people with a learning disability, in what was Croydon Area Health Authority.

Since then I have had quite a few different jobs, mostly working in the community and more recently in the CCG. Most of my work has been around supporting people with a learning disability and people with mental health problems.

Currently, I am working in the area of adult safeguarding. One of the ways my colleagues and I are working to improve care for people in South West London is by going out to meet people in the community to inform them about the meaning of adult safeguarding.

We have been meeting with different community groups and giving informal presentations on how people can keep themselves and others safe from abuse, and how to get support if they think they are being abused. We have been focusing on older people but we want all ages and groups to know about safeguarding.

The thing I like most about working within healthcare in south west London is direct interaction with the people we support, and with colleagues in all organisations. I love meeting people and listening to their stories, making things safer for people who use our health services and re-evaluating the ways in which we work.

One of the most memorable things in my career, and there have been quite a few, was watching a play put on by the Baked Bean Theatre company where many of the cast in the play were people who I had worked with and supported over the years. They wrote the plays themselves and starred in them, and I must say they were all fantastic - I think it did wonders for their self-esteem and breaking down stigmas and stereotypes. I felt very proud of all of those people.


Anne Ridgwell, Healthcare Assistant, Kingston upon Thames

I commenced working for the NHS at Kingston Hospital in 1983 as a nursing auxiliary on the surgical ward. I currently work for Your Healthcare as a Healthcare Assistant providing nursing care in the community through the twilight nursing service. I also work part-time as a day care staff member for local independent charity Staywell, supporting older people with a range of needs, primarily keeping them mentally and physically well through a range of activities and services.

I enjoy being able to help people, through both my nursing skills and by supporting and caring for older people at the day centre, ensuring that they fill their day with fun and laughter. Often I get to know people attending the day centre through my twilight duties in the community, so the relationship crosses over, and when this happens it helps to reassure and support clients during a medical situation. I feel that the care that I provide across both roles is complementary and offers continuity of care.

The things I am most proud of in my nursing role are being able to help patients who are really poorly through to improved health, whilst supporting them and their families during difficult and challenging times through my caring and cheerful approach. Often, people in the day centre where I work relate to me as if I am a member of the family, sharing memories and photos of their family. I particularly enjoy the comments that they make about the care and dignity they receive from the team, often we are the only contact people have across the week. I’m proud to be part of a team that enables people to remain at home for as long as they wish and know that am I making a difference to people’s lives.

Hans Schrauder, Expert Patient Programme Manager, Kingston CCG

I have been working for the NHS providing the chronic diseases self-management course (Expert Patients Programme) for the last 10 years, in addition to facilitating the course as a tutor for four years prior to that. The Expert Patients Programme (EPP) is one of the most powerful and exciting interventions we can offer people.

The course gives people with chronic health conditions the skills, tools, self-confidence and support to better manage their conditions and enjoy a better quality life. It can be positively life transforming.

Working in the health and social care sector in south west London has been truly fulfilling and enjoyable. My colleagues are, without exception, kind and supportive. We also find time to have some fun, especially around Christmas. It is very rewarding to work in a setting with friendly, supportive colleagues and the understanding that we are contributing to the health and wellbeing of our local population. If you are looking to do something meaningful with your life, working for the health and social care sector in south west London could just be the answer.

One of the most moving experiences in my work was meeting someone who, at the beginning of the EPP course we were holding, felt total despair of her condition and believed that she could no longer enjoy her one true love of gardening. Weeping, she said that she was no longer able to do gardening anymore because of her health condition. After a mere two or three weeks of doing the course, she was back in the garden and a totally transformed person. Making an impact in someone’s’ life like that is the most rewarding experience one can have.


Hildegard Croucher, Healthcare Assistant, Kingston Health Centre, Kingston upon Thames

After meeting my husband in Germany and spending several years overseas, we returned to the UK. I was over the moon when I landed a part-time job at Richmond Road Medical Centre (now Kingston Health Centre), in Kingston upon Thames, as a receptionist. As a little girl, I always wanted to be a midwife but this never happened, so a job at a surgery was near enough for me at the time.

I loved being a receptionist, but soon I asked whether I could attend some NHS training courses. I started with phlebotomy and progressed from there to an NVQ 3 in Health and Social Care, all with the full support of my colleagues. I then became the coordinator for the Weigh-2-Go course and am now a Healthcare Assistant (HCA).

A normal day for me means: taking blood, assisting with the women’s clinic or minor surgery, doing ECGs (electrocardiograms), helping people to stop smoking, carrying out health checks for the over 40s, giving flu/B12/ shingles jabs, diabetic foot checks, looking after the surgery’s weekly walking group and the ‘tea and biscuit hour’, when any patient can drop in for a chat.  

I am especially proud of my Weigh-2-Go courses (a lifestyle change course), which I have been coordinating for the last eight years. For me, it is immensely satisfying when patients proudly announce how much weight they have lost and how it has changed their lives, even years after they first attended the course. This is a much better way to lose weight than going on a fad diet.

A healthy lifestyle is what our patients need and I am determined to be there to steer them on to the right track and, if possible, keep them there.

Lorraine Murphy, Healthcare Assistant, Hook Surgery

I have worked in the NHS since 1998, beginning at Great Ormond Street Hospital, in partnership with Kingston Hospital, where I cared for children with long term tracheotomy disorders. I then moved onto plastic surgery care at Charing Cross Hospital before moving back into cardiac care and the urology clinic in Kingston Hospital. I then moved into GP practice where I have now worked for over fourteen years.

Improvements I have made for local people include when I worked alongside Dr Naz Jivani to set up and deliver a brand new therapy on the NHS called 'Shock Wave Therapy', which is a pain management therapy.

I enjoy the everyday challenges of healthcare and the diversity of the patients and staff. I especially enjoy having the opportunity to work alongside some wonderful GPs who make getting through the hard days better.

I have had many proud and wonderful moments to remember while working for the NHS, but by far being nominated and recognised for my work, and to then be put forward to be a star as part of the NHS 70 year's​ celebrations has to be my proudest moment.

Michelle Nicholls, Health Care Assistant/Clinical IT Manager, Claremont Medical Centre, Surbiton

I have worked at Claremont Medical Centre for almost 10 years. I started as a receptionist and became a Practice Medicines Co-ordinator, and was offered the opportunity to re-train as a Health Care Assistant (HCA). With the help of my workplace, my colleagues and Kingston University, I have completed my Care Certificate, my HCA Skills, and am currently applying for the Nursing Associate course.

Through my study days, I have been able to bring the knowledge I have been given back to the surgery and patients I help on a daily basis. Simple procedures that, with the right training, provide comfort and happiness to a patient.  For example, being able to re-dress a wound or take blood from a patient within the GP setting can be more convenient for our patients.

I like working in healthcare in south west London because of the education opportunities. There are many avenues and links that can be followed. This enables us to provide a much better service to our patients. We are also able to give patients more choice on where they can have their care.

My proudest moment since becoming a HCA was when I performed CPR on a gentleman who collapsed on the side of the road near where I work. I quickly realised he was not breathing and had gone into cardiac arrest. I was able to perform full CPR on him until the rapid response ambulance arrived. I am pleased to say the police phoned me that afternoon to tell me he was responding to treatment. It’s from all the great training that I have had from all the staff at the university that has led to that moment where I wasn’t frightened to help and could do ‘my job’.

Nadine Lane, Macmillan Social Prescriber and Public Health Manager, Kingston upon Thames

I started working for the NHS 10 years ago on my return to work after raising my family.  I started as an administrative assistant for the weight management area within Kingston Public Health and then became team coordinator for the healthy lifestyles team.  I now spend half my time as a Social Prescriber for Macmillan, based at the Surbiton Health Centre, and the other time operating the healthy lifestyles helpline service in the Kingston Public Health department.

Social Prescribing is relatively new to Kingston, it’s about supporting people, either through signposting or referring them directly to a service, or discussing with them a plan of action so they can reach their own goals. This enables them to build their confidence and feel empowered.  An example might be to help someone identify a friend who can assist them with buying their first mobile phone or to arrange home maintenance.

Public Health has so much variety of activity. Working to prevent ill health is good because each one of us can do it - we can all look after our health.  We can’t all treat people, but we can all help ourselves and teach others to prevent the conditions that lead to ill health. It is great to work with health professionals that you trust and know the information is from the right source rather than what you read in the newspapers! If you want to learn how to live well, work with or listen to the right people. 

My most memorable moment was the NHS’ 60th anniversary.  We held an event in Kingston marketplace which included, as well as ‘healthy living’ stalls, an outdoor aerobics class, BMI weight checks and ‘street doctor’ health consultations.  This was my first Public Health event and I have very fond memories of the occasion.

Kingston Clinical Commissioning Group, 2nd floor, Thames House,
180 High Street, Teddington, TW11 8HU
Tel: 020 39419900
Email: kingstonccg.communications@swlondon.nhs.uk

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